crm

CUSTOMER RELATIONSHIP MANAGEMENT

At INTACCESS our customer care manager’s team are experts communication professionals, we make it our priority that our customer’s interest is paramount. In satisfying our customers, we acknowledge the fact that they are the major reason we are in business, to have a successful business run, it is necessary we keep giving our customers good product and service delivery.

We ensure to find solutions to our customers business needs and satisfactory.

PROVIDING QUALITY

As a leading provider in customer care outsourcing solutions, we relate a branded approach to quality. Our approach ensures that quality standards are being applied correctly throughout our contact centres.

INTACCESS products and professional services will help your organisation;

  • Keep in touch and put into operation your quality standards to our team.
  • Carry out Analysis and appraise against those standards with users in different roles to create a consistent picture of the results.
  • Formulate modifications and updates
  • Retest and re-evaluate.

 

MEASURING SUCCESS

We ensure a commitment to dedicated excellence, as well as obtaining precise, reliable data to use as our baseline for evaluating our hard work. Complementing your quality objectives, we properly supervise our company’s quality analysts, team leaders and a quality team infrastructure to compel results. We use different roles to ensure quality standards are correctly communicated, applied and implemented.

Every quality analyst and team lead in our organisation go through a screening  certification process before they can score calls and give advice to representatives and leaders. Even afterwards, they are continuously scrutinised. Leaders and analysts often perform evaluations concurrently as proof and balance to ensure uniformity of results.

USING QUALITY ASSURANCE TO ADD VALUE

Our bottom-line objective is implementing quality standards and processes is to strengthen the customer experience. This improves our customer service representative’s performance, which aids in our ability to positively impact and develop your business, also drive ongoing results.

In the cause of this quality assurance process, we get to know your business perfectly. We are proactive in regards to your success. When we see opportunities within your product and service offerings, we put ourselves in a position to make recommendations based upon our industry experience.

We share our highly developed use of technology, data analysis and statistical analysis with each client, enabling you to obtain higher degrees of precision and compliance. In addition, we merge this effort with methodical process improvement methods ,from proprietary techniques through the use of Six Sigma.

 

THE INTACCESS DIFFERENCE

What differentiates INTACCESS  is our drive for success and putting our clients interest first. We conduct a comprehensive work plan, built around due diligence and communication. This work plan enables us to minimise impact by better understanding our customer need.

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